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Soccer Stars FAQ > registration

registration

I have credit on my account. how do i apply that to my next enrollment?

To apply your credit to your next enrollment, please contact us BEFORE you enroll so that we can process your purchase with the credit applied. Credit will NOT be automatically applied if you enroll yourself via the website, and cannot be applied to your payment retroactively.

Please note, credit is valid for 1 year and applicable to future enrollments in open classes, private lessons, birthday parties, camps, etc. – anything Super Soccer Stars related with the exception of partnered classes where our partners process the enrollment. Credit on file is also transferable between siblings!

Do you offer trial classes or a trial period?

We offer one trial class in addition to a trial period.

Once you enroll, you will have up until the 4th class of your enrollment to decide whether you would like to continue for the rest of the season. Our trial period allows children and parents to gain a greater sense of the class and curriculum, and many times a child who is hesitant during the first class will be fully engaged by the 3rd class. As well, this allows for a more consistent class, allowing children to progress in their class throughout the season with the same group of children.

If you do wish to withdraw from the program within your trial period, you are able to receive a prorated credit to use towards a future class or a prorated refund back to your original form of payment. Please note, there is a registration fee per registration that is non-refundable.

What if my child does not like the class?

It is common for many children to have a “warming up” period when starting a new class or with a new coach. If your child is having difficulty adjusting to class, please communicate with us, and we will work with you to make the necessary adjustments.

Can I transfer to a different class?

Yes! You can transfer into any class/location for the same age group that works for you and your Soccer Star, as long as there us space in the class. Any difference in pricing can be charged/credited as appropriate. To request a class transfer, text, email, or call.

What is your make-up policy?

We offer up to two makeup classes for missed classes per season. Makeup classes are subject to availability and must be scheduled within the same season and age group, before the season ends, and cannot be scheduled for the first or last class of the season. Makeup classes do not carry over into a new season and cannot be liquidated into credit on file.”

How do I find my coach or class location?

You will have received a class confirmation or first class email detailing information on your class location, where you will meet the coach. However, if you want a more specific Map pin, on the website you will find a location link in blue under your class.

I just registered for a program. Now what?

Congratulations! We are excited to welcome your child to the Soccer Stars program. Once your registration is complete, you will receive your invoice via email (Please note: any registration fees associated with the class are invoiced separately). You are now formally enrolled and should see the class listed in your online account. Before the class begins, you will receive a first-class email with more specific information regarding the start of the season.

What happens if there’s a waitlist to join a specific class?

If a program displays the “Join Waitlist” option, we highly recommend that you complete the waitlist registration form to reserve a spot. The waitlist is first-come, first-served for class openings. There is no obligation, and you will not pay for the registration. You will be contacted if a spot opens up, and full payment will be expected to secure your spot.

Why wait? You can make your own private class! Request a Private Class today.

What if my child falls between 2 different age groups?

Due to the nature of our age-specific program, there may be instances where your child might fall between 2 different age groups, especially during the early childhood ages of 3-5. Our program focuses on certain developmental milestones, not necessarily the size and height of the child, to determine class placement. While we generally suggest enrolling in the earlier age group within the overlap for new players, our coaches can evaluate your child, make recommendations, and help facilitate if moving up to the next age group would be appropriate.

Are there discounts for enrolling multiple children?

Yes, we offer sibling discounts.  Use the code SIB10 to get 5% off the class price for every child enrolled in your family.  The discount is not applicable for monthly billing.

What do I do if I can’t remember the password to my account?

Can’t remember your password? No problem! Click on this link and follow the process to Reset Your Password via email. https://registration.youthathletesunited.com/recover-password

How do I enroll my child in a class?

Visit our Class Search page and find a class near you! Register by either signing in or creating a new account. This will allow you to have all your class information in one place and make future signups. If you need assistance during enrollment, please contact us.

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